Service Policy

Last updated: March 5, 2025

1. Service Overview

At Consanfero, we are committed to providing exceptional service for all your board gaming needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@consanfero.com
  • Phone: +1 (506) 998-9923
  • Address: 182 Carrington Ln, Fredericton, NB E3A 5R6, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM AST
  • Saturday: 10:00 AM - 4:00 PM AST
  • Sunday: Closed

3. Game Repair Services

3.1 Available Services

  • Board game component replacement
  • Game board restoration
  • Card repair and replacement
  • Box and packaging repair
  • Game piece restoration
  • Rule book replacement

3.2 Service Timeframes

Standard repair services typically require:

  • Assessment: 1-2 business days
  • Minor repairs: 3-5 business days
  • Major repairs: 7-14 business days
  • Custom component creation: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new games purchased from Consanfero come with:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

  • 12-month extended protection
  • Priority repair service
  • Free replacement of lost components
  • Discount on future repairs

5. Custom Services

5.1 Game Customization

  • Custom game piece creation
  • Personalized game boards
  • Custom storage solutions
  • Game rule translations
  • Specialized gaming accessories

5.2 Educational Services

  • Game rules workshops
  • Strategy sessions
  • Game night hosting
  • Tournament organization

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed assessment: $25 CAD
  • Expert consultation: $45 CAD

6.2 Repair Costs

  • Minor repairs: $20-35 CAD
  • Major repairs: $45-120 CAD
  • Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Quality testing before return
  • Photographic documentation of repairs
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Game title and manufacturer
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged components
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine parts and materials

10. Updates to Service Policy

Consanfero reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.